Due to Covid disruption, we are asking our customers to email us on sales@tradebuildingproducts.co.uk - our phone lines have had to temporarily be diverted.

We will respond to all emails within 2 hours.
Please also use our online chat function to ask any questions, it is manned throughout the day.

Our warehouse and logistics operations are unaffected so will be operating and sending out your orders to you.

Delivery Timescales & Stock

Global supply chains have had a lot of stress points through 2021, there are a great many products that are increasingly in short supply.

The worldwide demand for building products is at an all-time high, but manufacturing capabilities are still trying to catch up.

Therefore anticipating potential supplier shortages we are ordering extra stock to cope with demand. We will always go above and beyond to ensure deliveries are sent out promptly.

We are currently quoting up to a 5 working day delivery to try and accommodate any variables that the current situation might present, although we do our upmost to get your products to you quicker than this.

We will let you know when you place your order when to expect it.

If you do need an item quickly please let us know on sales@tradebuildingproducts.co.uk and we will always try to help.

Order Queries

If you’re waiting for an order, make sure you check your email (if it’s not there, don’t forget to check your junk just in case!) where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. Please contact us and we will get back to you as soon as we can with an update.

Couriers

We use a variety depending on location and size of product: 

DPD, Royal Mail, DHL and Parcelforce.

Courier companies are stretched with demand, most deliveries are unaffected but there can be individual delays - we will always work hard with them to get your products to you in good time.

We still have some products out of stock, but if it is labelled as in stock on our site it is available. 
product shown as in stock
 
Customers & Staff Safety:

We are still adhering strictly to WHO and Governmental guidelines on keeping our staff and customers safe.
We have taken the following safety actions: Our warehouse and delivery staff have all been provided with hand sanitising stations, clear information on the virus and other extra precautions have been put in place to minimise the risk of infection to our staff.

We will keep this page up to date with any Covid 19 related information.

    We thank you for your patience during these times, we truly wish the best to all customers, their families and businesses.
    Please stay safe, stay in and save lives.

    Trade Building Product Team